Business Systems Consultant

Job description

About obo. Agency:

Obo. Agency is a Revenue Operations Agency based out of Columbia, MD, and Washington, DC. Born of marketing and raised by technology, we architect processes and custom technology stacks that allow our clients to optimize sales and marketing ROI

Our interdisciplinary team of marketers, technologists, developers, and business analysts work together to identify opportunities and scale our clients’ organizations. We have genuine working relationships with our clients and operate with a “raving fans” mindset.

We’ve been recognized twice by the Baltimore Business Journal as one of the “Best Places to Work”. We offer a sincere culture that values teamwork, initiative, and just being a good human. Check out what our team is saying about us on Glassdoor.

About The Position:

The Business Systems Consultant will perform foundational user requirements gathering and technical scoping with our assessment team. The Business Systems Consultant is the first experience our clients have working with our team, and this person will need to be able to confidently provide solutions and great customer experience.

Our technical assessments kick off each client engagement, that's where you come in. You'll work with clients to understand what they want to get out of the system we build for them. You'll uncover what solutions they're currently using for their sales, marketing, and customer service operations, who will be using the system, what kind of notifications need to be implemented, how will data flow between systems and more.  


This position is perfect for someone who has previous experience in complex marketing automation/CRM systems like a marketing manager or systems analyst. Our most popular solutions include Salesforce, Hubspot, and Monday.com, certifications are a plus but not required.

The Business Systems Consultant must be a tactful communicator with sharp interviewing skills; you should be able to get complex technical information from non-technical stakeholders and translate that to our technical team.

What to Expect:

Curious what it's like to join OBO? For the Business Systems Consultant position, this is a rough idea of what your first 3 months will look like


In the first few weeks you will:

  • Get to know the OBO team & culture
  • Get to know OBO’s client onboarding process & assessment procedure
  • Shadow the assessment and technology team as they meet with clients

In the first three months you will:

  • Become deeply familiar with the solutions provided by Salesforce, Hubspot, and Monday.com and how OBO tailors them to our client's needs
  • Support client assessments, architecture development,  and system design
  • Assist your assessment team with client interviews and user requirements gathering
  • Identify personal goals that align with the company vision

In the first six months you will:

  • Become comfortable performing user requirements gathering with minimal guidance
  • Document your training and create a repeatable process
  • Identify internal processes for optimization
  • Support our team with client onboarding
  • Have the opportunity to expand your technical understanding/capabilities.

About the Benefits & Perks

  • Competitive starting salary.
  • 99% employee-premium coverage on health, dental, and vision insurance.
  • Employer-matched 401k plan.
  • 3 weeks paid time off.
  • 12 Paid Holidays + Flexible holiday hours.
    • +Paid day off for your birthday!
  • Flexible WFH Policy (We’re currently remote due to pandemic.)
  • Health and Wellness Incentives.
  • Professional Development incentives.
  • Virtual Happy Hours & Events
  • Quarterly Paid VTO
  • And more!

Want more info, check out our website: oboagency.com

Unfortunately, we are unable to offer visa sponsorship at this time.

Requirements

About You:

  • Degree in related technical or marketing field preferred but not required
  • Thorough understanding of data systems and architecture.
  • Experience with complex CRM/MA integration projects (Salesforce, HubSpot, Dynamics, Pardot, Marketo, ETC).
  • Project management experience.
  • Advanced database experience and an in-depth understanding of database-driven systems.
  • Experience in Enterprise CRM and marketing automation data models.
  • Understanding of complex marketing and sales processes.
  • Top-notch communicator! You’re able to break down and explain complex topics to non-technical stakeholders.

Preferred:

  • CRM deployment experience with Salesforce or Hubspot.
  • Application integration experience (e.g. data migration & integrations).